Service
No seat in a dealer's lounge is as comfortable as the one in your truck. That's why we're doing all we can to get you back on the road as quickly and efficiently as possible.
We believe that Customers Come First. It's our operating philosophy. And today, more than ever, our business depends on it.
Your business depends on a reliable truck, quality parts and expert support. And if you require repairs on the road, you deserve fast, accurate diagnosis and service.
That's what our 10-Point Service Commitment is all about.
Our 10-Point Service Commitment
Means 100% Satisfaction for You
- Customers must have service available to them on a 24/7 basis.
- Customers must be able to schedule a service appointment promptly.
- Customers must find knowledgeable service advisors/managers at all Volvo dealers.
- Customers must have their problem diagnosed within 2 hours.
- Customers must find that parts are available when and where they need them.
- Customers must be updated/communicated with during the repair process.
- Customers must be notified promptly of completed repairs.
- Customer repairs must be finished when promised.
- Customer problems must be resolved correctly the first time.
- Customers must have assistance in understanding warranty coverage and resolving warranty questions.
Central Valley Truck Center's Service Department has factory trained and certified technicians that are supported by the latest diagnostic and repair equipment. We work to keep your equipment on the road and minimize downtime. Our service offerings include:
- Warranty Repairs and Service
- Routine and Preventive Maintenance
- Emergency Repairs
- Body Work
- Roadside Assistance